Category: Local Search

Yellow NZ is back with a bang

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Earlier today, Yellow (Pages) New Zealand tweeted:

Have you checked out the new http://www.yellow.co.nz website? More relevant search results, a fancy new design & improved page load speed!

I confess to not keeping up with the Yellow Pages scene since leaving Sensis some 18 months ago. I had mentioned Yellow NZ a couple of times here and used to know some people there. I check all my Twitter unfollowers and noticed @yellownz had dumped me (probably because I wasn’t following them).

Something about @yellownz’s Twitter timeline caught my eye:

Yellow NZ's Twitter streamIt seems that the Twitter account had been silent since 20 June and wasn’t particularly active before then. Continue reading

Search terminology – some customers call a spade a bloody shovel

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In my work as an in-house SEO consultant I sometimes see the client using industry terminology on the website rather than the words you or I might type into a search engine.

Case in point — should it be mortgage or home loan?

I live in Australia and during casual conversations I hear more people saying home loan than mortgage. Should I go with this for a lending institution’s website? As experienced search marketers, you might tell me to look up the good old Google Keywords Tool. Let’s see:

Google Keyword Tool search volumes for Australia
Google Keyword Tool search volumes for Australia

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Google Hotpot heats up the local search scene

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As if the recent release of Place Search wasn’t enough, Google announced the launch of Hotpot in its LatLong blog post.

Signing up for Google Hotspot
Signing up for Google Hotspot

It is a new way to provide your ratings and reviews for any business that is listed in Place Pages.  You can get recommendations of nearby places and involve your friends in writing reviews as well. I signed up and picked a recognisable user name AshNallawalla.

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Do IYP speed tests mean anything?

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Having compiled the 2010 USA IYP Rankings a few days ago, I knew that their page load times were quite different. There are a few page speed test tools around but it was important to use one based in the US, so I used the one at Webpagetest.org.

As SEOs we have to consider the page load time, because Google told us so. The page load time is now a Google ranking factor, but how much bearing does it have on search result ranking? The AdWords Quality Score also considers the page load time, so there is more pressure to speed up the site.

Results

The detailed results are linked from the list of IYP names below, but the tool has an impressive way to show the load times in a video, which can only show nine sites at a time, so the videos have been split into sets. You can also see the snapshots graphed into a large image, where the fastest loading site has the shortest horizontal bar. The site fell over during my testing, so I wasn’t able to grab that image.
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Superpages.com tops 2010 USA IYP Rankings

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Just over a year ago I published SEO ranking of US IYPs across 274 cities. Exactly a month ago I took the same ranking measurements, but did not publish them owing to a lack of time. A couple of days ago, Google announced the deployment of Place Search, (a new layout of the results page) which is not yet firmed up (in my opinion) but which has caused consternation among some observers in the popular Webmasterworld forum. I also blogged about it yesterday.

Place Search

Now when you search for something that is explicitly local, e.g. “Amarillo pizza” or implicit, e.g. “pizza”, Google shows you a new layout of the search results page, previously containing the “onebox” or “7-pack”.

onebox
Onebox or 7-Pack

The new layout looks like this:

New Place Search layout
New Place Search layout

One of the comments in that Webmasterworld thread said that directories were affected, which prompted me to revisit the IYP SEO rankings project.

2010 USA IYP Rankings

I have been conducting a <service> <city> search of the top 274 US cities with a population of 100,000 or greater for the following phrases:

  • dentist
  • divorce attorney
  • divorce lawyer
  • doctor
  • physician
  • pizza
  • plumber
  • real estate

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Place Search – local search results on Google will never be the same again

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The official Google blog has just announced the rolling out of the new-look local search results, known as Place Search. Here is an example:

LA pizza
LA pizza as seen by the new Google Place Search (click to enlarge)

URL for above search: http://www.google.com.au/search?num=20&hl=en&newwindow=1&esrch=LocalMergeImpl%3A%3AExperiment&q=los+angeles+pizza&aq=f&aqi=g10&aql=&oq=&gs_rfai=

The Google blog says:

Today we’re introducing Place Search, a new kind of local search result that organizes the world’s information around places. We’ve clustered search results around specific locations so you can more easily make comparisons and decide where to go. Continue reading

Local shopping with Google QR codes

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Following on from my previous post How to SEO for Google PlaceRank, I was delighted to read Bill Slawski’s discovery of a new patent: Machine-Readable Representation of Geographic Information, which was published two days ago. It isn’t easy to read, but head over to Bill’s post to get a human friendly rendering.

(Aside: I can’t view the USPTO images in spite of reinstalling QuickTime via Firefox 3.0, IE8, IE6 or Chrome on two machines. I only get the Q logo briefly, then a blank image. What am I doing wrong?)

We know how popular QR codes are in Japan. Will they work in the West? Bill asks the question:

One question that needs to be asked, is why would Google rely upon stickers for a system like this instead of using something like Global Positioning Satellite (GPS) information, or cell phone triangulation, or some other method that would negate the need for someone to take an actual picture?

The “picture” as I understand it is not of the venue, à la Google Goggles. I use a Telstra QR code app on my S60 work phone and my personal iPhone and aim it at the QR code. As soon as the app sees the QR code in focus, it proceeds to open the web browser and takes me to that URL. I can choose to bookmark it at that time or just view it and then close the browser. Thus there is no picture taken.

A few months ago, B&T reported that Telstra signed a deal with Pacific Magazines to use QR codes across the publisher’s range of magazines, including Marie Claire, New Idea, Famous, and Who Weekly. Over four months, the trial resulted in 20,000 scans by readers.

Over a year ago, my employers conducted a small trial in a Melbourne suburb using similar stickers on shop windows. The results were not encouraging, including the problem with one venue having plate glass that made it difficult to scan the QR code. However, time has marched on and as millions of iPhones and other smart phones are in use, there might be a future for these codes in the West (or Down Under).

Stickers do more than facilitate data transfer or help nominate Favorite Places – they extend Google branding (as if Google needs more branding) to thousands of passersby.

What type of business would do well using QR codes? Here is my pick:

  • Restaurant bill holders are a better place for these codes than windows, for I can picture myself scanning the code when I get the bill after a great meal. The I don’t think I’d go out into the dark street to scan a sticker in the window.
  • Public transport timetables for a specific train line or bus/tram route.
  • Coupons, offers, whatever, provided that the URL is relevant when using a phone browser.

Phone browser? Yes, if I see a QR code URL in a magazine, I won’t bother to scan it with my phone if it is not a mobile site. This is one of the barriers to adoption.

A desktop mouse that acts as a scanner is more likely to get me to scan QR codes for use with a desktop PC. Nine years ago the CueCat scanner was ahead of its time. It was a scanner but not a mouse and was a commercial failure, as per the Wikipedia article.

Perhaps, if a phone  app can easily transfer the URL to my desktop via a sync process, I might scan QR codes more often.

Google PlaceRank in the wild

Reading Time: 3 minutes

Google has sent QR Code stickers to about 190,000 businesses across the US that have been tagged as a Favorite Place (they have a mobile version of their website). Favorite Places are the mobile equivalent of Place Pages (aka Google Places).

Example of a Favorite Place
Example of a Favorite Place

[youtube]http://www.youtube.com/watch?v=zuVSpG-ZdkU[/youtube]

Google Video explaining Favorite Places

TechCrunch has quoted Google Earth VP John Hanke, “Google will be adding these businesses incrementally. ‘They are selected based on their PlaceRank,’ says

Example of a Favorite Place sticker

John Hanke, VP of Google Earth, Maps, and Local. PlaceRank is like PageRank for places It tries to figure out how prominent a place is based on factors such as ‘references on the Web, reviews, photos,’ says Hanke, ‘how many people know about it, how long its been around.'”

PlaceRank isn’t new – but I believe this is the first acknowledgment of its use with Google Maps in a local search context. Bill Slawski reported it back in 2007 in this post, which is well worth reading (like the rest of his site). Here is a link to the patent that describes Place Rank (two words) and Interestingness.

Undoubtedly, Local Search SEOs will be excited by a new unit of measure (will we get another green pixel bar? – I think not). I think this is a good move, but are Americans and the West in general ready to use QR Codes?

How to SEO for PlaceRank

The patent offers some clues about the ranking algorithm.

[0047] In an embodiment, this ranking, which can be referred to as place rank, is computed based on the weighted contributions of various non-cartographic meta attributes about a geospatial entity. Rather than directly measuring a characteristic of a physical place, such as its population, these attributes reflect traits of abstractions or representations associated with the geospatial entity. Examples include an attribute of a description of an entity (for instance, the amount of detail in the description of an entity or the number of times a description has been viewed), an attribute of a definition of an entity (e.g. the context or downloads of a definition of an entity, or attributes about the creation of an entity in a public forum), an indicator of the popularity of a geospatial entity (such as the number of views, downloads, or clicks on the entity or a placemark associated with the entity or an attribute based on a ranking or score assigned to an entity), or the relationship of an entity to its context, such as the category to which an entity belongs. Attributes that fit into each of these categories are described in greater detail below:

Here is my summation of the ranking detail in the patent:

  • Longer descriptions are preferred. Very short descriptions might incur a penalty.
  • The author of the Favorite Place content, that is, their authoritativeness can matter, e.g. a trusted provider of data versus a random individual.
  • The context of the Favorite Place mention, e.g. a discussion in the Google Earth community.
  • The number of replies in the above thread.
  • The number of clicks to a linked Favorite Place.
  • The number of views of a Favorite Place.
  • The community stature of the author e.g. number of posts, rank etc (really?)
  • The number of Favorite Places within a collection of Favorite Places, which I believe could be a shopping mall with lots of recommendations. MallRank anyone?
  • Age of the original recommendation.
  • The relative importance of the discussion within a thread – the subsequent posts might contain additional information, or even substantially more information. This score is added to the original post.
  • The relative importance of a sub-forum within a forum, e.g. a post in the What’s New forum might get a lower score than a post in a more “permanent” sub-forum.
  • An externally awarded score to a forum, e.g. a rating value, number of stars, and so on.
  • The density of forums in a geo-spatial context, e.g. the score for a San Francisco restaurant may place more importance on ratings gained from San Francisco-centric sites than from sites in other cities.
  • The click-through rate of an entity, e.g. a Google Group discussion of pizza shops might contain links to various outlets. The CTR data would be available to the algorithm.
  • The enablement rate of entity categories. e.g. On some maps you can choose to display or not display certain markers, e.g. schools, banks, churches, etc. Android GPS devices could be used to collect this information.
  • The estimated score for a web page associated with an entity, such as its PageRank.
  • Some of the above factors could be combined to derive a score for each entity.

So, there are numerous factors in this algorithm that might seem too complicated for an individual SEO to influence, which basically suggests that gaming PlaceRank will be very difficult. 🙂

Reputation Trend added to Google Maps – significance to Yellow Pages publishers

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Thanks to a post by Tom Crandall in Smallbiz Central, I was alerted to yet another addition to Google Maps Place Pages.  For certain listings that have a rating and review at Judy’s Book, a new field entitled Reputation Trend is shown, with a value of “Reputation Trend” (I presume this will eventually show an actual number), which links to the same business on judysbook.com.

Reputation Trend in Place Pages
Reputation Trend in Place Pages

Being do-follows, Judy’s Book  might be thrilled by these links, although I don’t believe that they count for PR.

Reputation Trend links to a rating graph on judysbook.com
Reputation Trend links to a rating graph on judysbook.com

In my studies of IYP rankings, judysbook.com has never rated anywhere for organic SEO. However, they seem to have a band of loyal users who help to create user-generated content by way of reviews and ratings. This is the only site I know of that uses a reputation trend chart to plot the average rating over time.

Other Yellow Pages sites (particularly ones not chosen to power Google Place Pages) should appreciate how this differentiator has allowed Judy’s Book to get a piece of the traffic pie.

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