Author: Ash Nallawalla

About Ash Nallawalla

Ash Nallawalla is a consultant enterprise SEO with a long background in large companies with complex websites. He is a published author of several books and thousands of magazine articles.

SEO Certification – What Is Your View?

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Certified SEOI wrote this initially as a new forum post after I saw someone being disparaged for saying he is a “Certified SEO Professional”. I don’t believe we should poke fun at someone who claims to be a “certified SEO” or asks about certification offerings.

I see opportunistic charlatans through to some respected names in the industry who offer a certification. Just as a car driver’s licence is a certification but is not an endorsement of expertise, there is a case for SEO certification.

The Need

As a hiring manager, I know that in Melbourne it is next to impossible to advertise for an SEO and get more than one resume from someone who has real SEO experience, that is an in-house SEO role or an SEO agency background.

As a recipient of spam, I know there are numerous individuals and companies who claim to be SEO experts, but their websites show little evidence of this expertise. There are so-called SEO Certification companies who will sell you a certification badge, but again their own website shows little evidence of such knowledge.

There are people who ask about SEO certification, suggesting there is a need.

The Challenge

The usual question is “Who will certify the certifiers?” I don’t think there is a perfect answer, but the history of every profession might reveal a similar dilemma at the beginning. Are we happy to let the SEO profession remain an amorphous cloud?

If you asked within a given context, e.g. Webmasterworld members, who is an expert SEO, you might get a dozen names from anyone you ask and many of the answers would have a common core, say, five individuals.

Do we want a situation where the world has just five experts, certified by acclamation? Are they experts because they have time to display their logical reasoning at length — given that we cannot often see their work in practice?

Then there are other islands of expertise, such as other SEO forums, training companies, and SEM industry associations, who have their own list of experts, certified and otherwise.

What I see happening is similar to a university comparison. There is the Ivy League and then there is the rest, including the School of Hard Knocks. The putative certifying bodies will not go away just because some of us pooh-pooh their product. The self-trained experts will quietly continue to succeed by dint of their own effort. Some of these certifying entities will do a great job of marketing their Good Housekeeping Seal of Approval stamps and employers will begin to look for this Seal in resumes.

The Barriers

The main barrier is ego. Look at any person who rubbishes SEO certification. Has he positioned himself as an expert, say, by operating an SEO business? Has he convinced himself that he is really good because his projects have all been resounding successes? Therefore, he may feel no need to be certified. Is he threatened by a growing number of newbies clutching their certifications?

The other barrier is a lack of cohesion. Relatively few SEOs join SEO associations – for a variety of valid reasons, particularly when they work for their own websites and not for clients. While they do not need a certification, are they saying that they do not need formal SEO training, where the certificate is merely an outcome? If they were starting today, would they prefer the trial-and-error path that most of us have endured in our early days, until we found Webmasterworld?

Is there anything we can do to influence this outcome? Please comment.

NotchUp – Get Paid $630 for a Job Interview – Yeah, right

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NotchUp is a new recruitment site that is currently in beta, but you need to be invited to get in. You supposedly get paid to be interviewed. How much? You supply your current salary into a calculator, e.g. $150,000 works out to $630. Yeah, right.

I got an invite and imported my LinkedIn profile and connections. Great idea, but NotchUp isn’t the first to do this. The first hiccup for me is that it wouldn’t take a 4-digit postcode and there was no field for the country. Typical American form design, I thought, so I added a zero, giving myself a location perhaps in New England, except that 03030 doesn’t exist.

Helpfully, I wrote to NotchUp and suggested that they should open up to international applicants given the LinkedIn import facility and to fix the form. I invited about 200 of my LinkedIn connections, as I will supposedly get 10% of their first year’s salary if they find a new job through NotchUp. Sweet. I can imagine that some of the LinkedIn stalwarts may never need to work again.

I heard back from Customer Support:

Thank you for your interest in NotchUp. We are currently accepting registrations from the United States only. We are looking forward to expanding our site worldwide, and we expect that to happen during the first half of 2008. We hope you will check back with us.

To add insult to injury, my login has now been disabled. What a waste of time for me and others who may meet the same fate! 😥

LinkedIn has a very powerful recruitment backend that isn’t well-known to ordinary mortals and I get the occasional enquiry from recruiters owing to this. USAns, do you think NotchUp’s model will work? With the exception of some highly specialised occupations, I can’t see this model working for the bulk of the population.

The LinkedIn profile import facility is a double-edged sword. If I were an employer who liked a profile in NotchUp and didn’t want to pay to proceed, I would simply use Google to search for a unique sentence and find the person’s LinkedIn profile.

Unlocked iPhone in India?

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Recently, while I was in the US, an Indian friend asked me to buy him an iPhone because they can be unlocked in India (or elsewhere, if you know how). I did some hunting and found out that this is quite a hot topic. There is a lot of speculation online and quite a few Made-for-Adsense sites with nothing other than the iPhone name in an article, but there are some gems in there.

iPhone India Edition – Hidden Features is quite a funny read. It has a PhotoShopped picture of an iPhone with features such as “GPMS – Gutter and Pothole Management System”.

There are some posts that allege to show how to unlock an iPhone – take them all with a pinch of salt, as you could end up with an expensive paperweight if something goes wrong:

Buying an Unlocked iPhone

If I were lusting after an unlocked iPhone, I’d be looking at Apple Germany or France, where Apple has been forced to sell unlocked units. T-Mobile has them for €399 on a plan, and unlocked units were selling for about $1480 for a while until the courts gave T-Mobile the right to sell only locked ones. In France, you can still get unlocked models for €749. But if you are in India, your current options are:

  • Palika Bazaar or Sarojini Nagar in Delhi
  • Heera Panna in Mumbai

The going grey-market price is about $650 (Rs 30,000).

Will an iPhone Work in India?

Locked or unlocked, the iPhone will work in India because it has four GSM bands, two of which work in India (900 and 1800 MHz). All you have to do is ensure that your carrier supports roaming in India. Unlocking also depends on the firmware supplied with the phone – the latest version apparently cannot be unlocked, so don’t upgrade an unlocked phone. Here is someone who got his phone working in India:

iPhone Unlocking Jargon

  • iPhone Elite = A set of tools that can brick your iPhone if you don’t know what you are doing.
  • iPhone SimFree = A GUI-based unlocking tool that worked with firmware 1.1.2 but the site hasn’t been updated since November 20.
  • iBrickr = A ringtone management tool for older firmware – don’t try it on 1.1.1 or later.
  • Unlocking = Allowing the phone to use a SIM from any carrier, not just the one that sold you the phone on a contract.
  • Jailbreaking = Allowing you to access all parts of the SIM’s file system.
  • Activating = Conversely, this means bypassing the activation step via iTunes.
  • Re-virginizing = Restoring the iPhone’s lock table if damaged by an anySIM 1.0x unlocker.
  • Turbo SIM = Czech company Bladox sells this SIM-sized chip that slips in with your SIM and does amazing things, including unlocking the iPhone (acc to Wikipedia, but contradicted by the website). Their site says that as of 17 December 2007, a tsunami hit their shop, so they are closed. This probably means that most of Western Europe is under water by now… 😕

Unlocking Just Got Harder

Firmware 1.1.3 was confirmed at Macworld 2008. It can’t be unlocked with AnySIM, so life for users of unlocked iPhones just got harder.

Pubcon 2007: Coffee with Matt Cutts

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On Day 3, there was an early session with Matt Cutts in the hot chair. Matt said that when he was at university (in 1999) in North Carolina, he took a course on search engines and after applying to Google, he asked how much they would pay him. He then thought he might not hear from them, but they did, and the rest is history.Matt Cutts at Pubcon 2007, Las Vegas

Matt was asked to explain about linking to a bad neighbourhood when you don’t know if it is bad. He said you needed to trust your instinct and if in doubt, use a nofollow link.

On paid links, Matt gave the example of a site with an article about Alzheimer’s Disease that linked to some organisation that wanted money from you instead of giving you information. This was a flag for a paid link, whereas the expected link should have gone to some authority information site. This is why all the search engines are clamping down on paid links and paid blog posts.

Matt Cutts and Ash NallawallaGoogle recently bought g.cn as it is short and easy to type for Chinese who cannot remember the word “Google”. He sees a lot of English-language spam on .cn domains where the backlinks come from Japan. This is clearly unnatural and flags a paid-link alert. You can buy a .cn domain for as little as 15 cents, so spammers are flocking there and getting backlinks from almost every country, which is also unnatural.

Matt was asked about sites sharing the same IP address, such as on a virtual private server (VPS). He said that spammers drop an IP address when it has been banned, but the new occupant need not worry. When a whole subnet in a C class is doing strange things, only then do innocent sites have something to worry about.

What about ACAP (Automated Content Access Protocol) used by newspapers to make articles available only to subscribers after a certain period? This is a very recent initiative that extends the robots exclusion protocol, so Matt is still studying it and doesn’t anticipate any issues for SEO.

How many 301 redirects can a site have? There is no limit. You can change them after two weeks if you wish, with no harmful effect, but don’t chain 301s in a loop.

Not surprisingly, someone asked about paid links and what was the borderline. Matt replied that if a link passes PageRank, it can come under suspicion. If a link manipulates search results, it is suspicious. But aren’t AdWords paid links? No – they do not pass PageRank, so they are not.

What is the best way to migrate a site to a new IP address?

1. Lower your DNS time-to-live (TTL) to something like 5 minutes and leave it like this for a day.

2. Bring up the site on the new IP address and wait a day or two.

3. Drop the files on the old IP address once you see Googlebot crawling the new address.

How can we report a scraper? This happens with AdSense sites. You should use the link in “Ads by Google” to report such a publisher by filling out a spam report.

How about directories that charge for a link? There is a detailed Googlewebmastercentral blog post about paid directories. Signs of a directory to avoid? No contact information, private registration, poor data in whois, expired domain redirected to the directory site, uncustomised phpLD script, requires a reciprocal list or takes only paid submissions, no quality links.

Should we buy a site with existing (good) links? No, they will not help with ranking.

Pubcon 2007: Link Baiting

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Todd Malicoat (stuntdubl.com) said that there are two main ways to get links through linkbait.

1. Identify and target the distribution channel, then get their attention. Use hooks such as ego, sex, humour, picture, resource, incentive, news, attack or a contrary hook. Use a combination of these for an added punch, e.g. an interview uses the ego hook and a resource hook if the interviewee has something useful to share.

2. Target webmasters by writing about their websites. They will gladly link to your article without asking. This keeps their attention. Todd encourages all to read the Cluetrain Manifesto (http://www.cluetrain.com/) particularly the 95 Theses.

For targeting Digg, Andy Hagans (domaindev.com) said that the audience seems to consist of sensitive 16-year-olds. Use catchy titles else they will bury you. Reddit attracts people interested in politics, tasers and conspiracy theories. Delicious is full of resource-hungry librarians and info junkies and easiest to spam manually. StumbleUpon attracts bored Ritalin users who are happy to be taken to some random site. If your main content is above the fold, you will do well with this audience. Tweako is for the “how to [anything]” nerds. Hugg is for greenies. DZone is for hard core developers and Sphinn is for targeting SEOs.

You should display social media “add this” buttons and target all SM communities at once. Some bait will fail and some will work.

Bill Hartzer of MarketNet recommends targeting sites that are known to link out. Use blogstorm.co.uk to to see which sites are using linkbait to their advantage and add your site to its Tracker tool. Here are the pathetic results for this site – all because you are not linking to me!  🙁

Pubcon 2007: Link Building

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Pubcon audienceJim Boykin said that natural links always work and presented a “1000 day linking plan”:

  • Day 1: Submit to good directories, such as Best of the Web, Yahoo and industry verticals.
  • Day 2: Submit comments on blogs and write forum posts.
  • Day 3: Buy ads in industry portals.
  • Days 4-20: Write linkbait articles, give away tools, widgets.
  • Days 21-31: Analyse competitors’ backlinks and solicit for your site. Use tools such as Hubfinder by Aaron Wall, or manually using Yahoo. Check the site’s PR, check the Google cache and decide if it is a good link.
  • Days 32-1000: Search for related web pages. Prove you are a human – phone the other site’s owner or email with something more than a link request. Why is a link beneficial to them?

Jim then spoke about Link Value, which includes:

  • Relevance
  • Age of site
  • Number of backlinks
  • Site’s trust (how many links from .gov/.edu?)
  • Interlinks within this site to and from the page in question
  • Blogs do not give good backlinks
  • Other sites should also link to the link-providing page
  • Who else is getting a link from that page?
  • Where is your link on the page – do you have to write content for that page?

Greg Hartnett from BOTW spoke about Link Building Via Directories. They are not “paid links” but are “reviews”. He described “good directories” as follows:

  • They have an history
  • They are great resources
  • Their categories are populated (not empty stubs)
  • They are designed for the user
  • They add unpaid submissions if they are good resources

Traffic to directories is low volume but targeted.

Some directories will take multiple submissions from a site. CNN is mentioned 745 times in the ODP.

Are the Yahoo Directory, BOTW worth the expense? Yes. Will my site get included? Not if it fails the review.

The best directories are:

  • Yahoo
  • ODP
  • BOTW
  • Business.com

Rae Hoffman of sugarrae.com spoke about Delegating Link Development.

Rae prefers to do linking in-house than to outsource it. If you have to outsource, create a training document for their staff. It would contain material including:

  • A list of your competitors
  • Guidelines for reciprocal links
  • Sample emails to send on your behalf

Train your linkers to be traffic developers and marketers, not link developers. Give them a low-value site to begin with and observe them.

Roger Montti of martinibuster.net spoke about Alternative Link Building.Roger Montti

Roger has a linking team in India and one in the US. He is Bcc’d on each link request they send out, so that he can monitor their work and make suggestions.

One source is buying an ad in an emailed newsletter, if the newsletter is also archived online – you get a permanent link!

He suggested finding complementary (relevant) blogs via BOTW and other listings and then contacting the owner asking if they sold advertising (not links). Some of them don’t mention this but they might have AdSense blocks halfway down the page, so they want to make money. Good sources are ones that make no mention of PageRank, do not have ads for irrelevant websites, and offer a year-long deal.

You can try to sponsor small nonprofits, especially .org sites. YouTube videos can contain links and may send human traffic.

To find such sites, try the following searches:

  • “advertise with us” [your keyphrase] -cpm
  • “rate card” -“cpm advertising”
  • allintitle:sponsors -cpm site:.org [your keyphrase]

Another option is to buy a neglected, under-performing site that you can improve. You could build a site for a charity in return for links, but they tend to be demanding customers because you work for free.

If your site is a software company that makes shareware, then there are numerous download sites where you can submit PAD files.

Pubcon 2007: Monetising Social Media

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Michael Gray (Graywolf) offered some tips on what works for Social Media.

  • Selling should have a low focus
  • Products do better than services
  • Consumer goods do better than business goods
  • Target impulse buyers
  • Offer doorbuster prices
  • Let the customer get the content any way they want, such as an RSS feed or Twitter. e.g. Southwest Airlines gives airfare deals, Carnival Cruise, JetBlue.

Example sites: thisnext.com, techdiva.com

There are some pitfalls:

  • Mention if there are restrictions or goods in short supply
  • Anticipate demand – Microsoft was embarrassed when it promised a USB key to all survey participants but only made 1000 keys.

Alexander Barbara spoke about Monetising Digg Traffic

He mentioned a new site about health and wellness – not your typical Digg candidate because Digg is dominated by 16-year-old geeks – but it got good exposure through a targeted campaign. A site has just 24 hours to stay on the Digg home page, so it needs to be compelling.

Some points to consider if your site cannot withstand the load of Digg traffic:

  • Consider making flat pages and serve them, which will reduce the load on MySQL.
  • Provide a 302 redirect to the Google cache of your page.
  • Use Coral Cache (http://www.coralcdn.org/), a free service that will provide peer-to-peer caching of your content.

Other observations:

  • Digg users do not click ads.
  • 50% of Digg users will unsubscribe from your RSS feed within two days.
  • Monetise directly with CPM ads, not AdSense.
  • Monetise indirectly by buildign long-term, loyal readers.

Laura Fitton of pistachioconsulting.com started using Twitter in March 2007 and offered the following tips:

  • Build lasting value.
  • Ads are ailing – you can make more money by helping others to buy.
  • Listen: markets are conversations, but conversations suck if you don’t listen.
  • Watch what others are saying about your company. Set up alerts. Buy the negative domain names such as [yourcompany]sucks.com before a disgruntled ex-employee or customer does.
  • You cannot game the market. Facebook Beacon got it wrong.

Pubcon 2007: Keynote by Craig Newmark of craigslist.com

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Craig NewmarkCraig Newmark was the keynote speaker at the Webmasterworld Conference. Craig is a modest man who started Craigslist while he worked for Charles Schwab in 1994. By 1995, it was a Unix Pine based cc mailing list about San Francisco. It started with restaurant recommendations, then classifieds and job ads. At this stage, Craig wore a pocket protector and had tape on his glasses – he is a self-confessed nerd. The list moved to the Majordomo platform and when it came to giving it a name, he chose the informal name that its users were already calling it – Craig’s List.

In 1998 he tried forming a non-profit structure and tried charging for ads. This was a failure. By now the system was running Sun Solaris.

In 1999 he started the incorporation of Craigslist and hired Jim Buckmaster, the current CEO. The code was re-written in Perl and moved to Linux servers. Email harvesters started stealing addresses, so he wrote the current email options (hide or reveal) code in two days.

Today, Craigslist has a paid model in 11 cities for job ads and apartment ads in New York city. Each month, 9 million pages are served by 120 generic Linux servers that run Apache, MySQL and Perl. 80 more servers will be added soon and the site will be split over two hosting locations. The email still uses Pine.

Craig realised that his people skills are not the best, so he only handles customer service today and is not part of the management team. In spite of many offers, Craig has no intention of selling. Only 1% of the site generates revenue. His philosopy is simple: if you trust your community, they will respond in a trusting way.

Pubcon 2007: SEO 101 – The Timeless and Classic Hits

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I am leaving for CES, so I won’t get around to writing up my notes here. So I will upload the few I did type. I seem to have deleted several good photos by mistake, including one of me with Matt Cutts and another with Bill Hartzer. 😥

The first is my own session, shared with Bruce Clay, Bill Slawski and Jill Whalen, moderated by Jake Baillie. There is a fine write-up by Avi Wilensky here: http://www.seroundtable.com/archives/015547.html except he keeps referring to me as “Ashi”. ❓

Here are some photos from the session on Flickr:

Bruce ClayJill WhalenJake Baillie

(L to R: Bruce Clay, Jill Whalen, Jake Baillie – click to enlarge)

Ash Nallawalla Bill Slawski

(L to R: Ash Nallawalla, Bill Slawski)

Benazir Bhutto’s Assasination on Google

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Google results for Mohtarma BhuttoGoogle has picked up benazirbhutto.org’s condolence page in less than an hour after her death. I was trying to find the meaning of a word used as a prefix to her name – “Mohtarma” used repeatedly by a London spokesman on Sky News. He sounded as if he was saying “Mutarma Bannerjee Bhutto” which made no sense, so I had to look it up. While doing so, I noticed that Google has picked up her condolence book in less than an hour as the second main result for the phrase “mohtarma bhutto”. I am still none the wiser about the word as it is not used in India to my knowledge, but it would be a respectful prefix.

Amazon Kindle Surprise

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Amazon Kindle readerEnroute from SFO to LAS for Pubcon, I noticed my neighbour get out a device that I had not seen before. Turns out my neighbour was Fred Vallaeys, a Google Product Evangelist, who was a fellow speaker at Pubcon!

Fred kindly let me have a play with the Kindle, which is sold by Amazon. It cost $399 plus $24.99 for a protective, book-like cover. The display is easy to read in bright light. The scroll wheel works well but the keyboard is awkward to use. The Kindle is linked to your Amazon account, so you can order books and magazines from it.

Non-USA people like me can forget the Kindle for the time being. It connects to a special wireless service in the US, so it won’t work outside the US, other than to display content that is already in it. You would have to get the content with a PC and then transfer it with a USB drive. However, such problems have a silver lining in that we usually see a second generation device with all the kinks taken out. But Amazon hasn’t come to Australia, so who knows if we will see the Kindle in Oz.

Microsoft Office 2007 Ultimate Review

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I finally got a copy of Microsoft Office 2007 six months after its release. I had used it on a borrowed machine for a week and had acquired a taste for its improvements. However, it wasn’t until I started using it for daily work that I began to appreciate its richness, particularly on my Windows Vista laptop and also on my Windows XP desktop.

If you have a broadband Internet connection, check out http://www.office2007.com, which takes you to a Flash overview of the 2007 Microsoft Office System. (Note that AccountingExpress is not included in the Australian version.)

Installation

Installation is quite fast, provided you didn’t damage the plastic box when you opened the product. There are many reports that the hinged box gets damaged because people have not encountered it before. I still remember when a product such as Office came on numerous floppy disks and you had to feed the PC for almost an hour.

A Fluent Change

Office 2007 is a major change compared with Office 2003, which was not much different from Office 2000 or its predecessor, Office XP. The main change is the Office Fluent user interface, which is dominated by a wide menu bar known unofficially as the Ribbon. It groups logical commands together.

A small irritation for me is that unlike earlier Windows programs whose title bar becomes dark blue when it has focus, that is, you have selected it, Office 2007 does not behave like that. To the contrary, the title bar turns dark blue briefly when it is busy with a process. To be more precise, there is a subtle change in shade, but it is too subtle. It would be handy if we could choose the Classic interface, which you can in Windows XP menus.

File Format

The default file name extensions have changed, e.g. .doc is now .docx; .xls is now .xlsx and so on. These are compressed files, so they take up less space on your disk. They are in the new Microsoft OpenXML format. On the other hand, if you give them to someone using a previous version of Office, they will get a message telling them to download a free converter from Microsoft, which they will not appreciate if they are busy. Tell them gently to make the time, as they will keep encountering this situation more and more as people upgrade to the new version.

The new file format is not compatible with the OpenDocument format (ODF), which is used by open source products such as OpenOffice.org 2.0 (yes, the program name coincides with its website name). For an ODF-OpenXML converter, please see: http://odf-converter.sourceforge.net/.

You can also save documents in the Adobe Acrobat PDF format, which previously required finding a decent, free converter or buying the full-featured Adobe Acrobat (Note that the “Acrobat” you see in the screen shots of menus is the full version, which I will review later, but it is well integrated with Office).

Outlook 2007

I have been a fan of Office Outlook since its first incarnation. It is a mail application and it comes with Office, although you can buy it separately. Many people who use the late Outlook Express (OE) assume that I am talking about it. No, Microsoft has finally put the confusing OE to pasture and replaced it with Windows Mail, which comes with Windows Vista.

Outlook 2007 looks similar to its 2003 predecessor, which is important for usability. There are small changes to the main view. For example, if you were not aware of “Lookout” for Outlook 2003, you should try to find it. Lookout is a very fast search tool and it is built into this version. Like all Office programs, the search box begins to populate the window with results as soon as you begin to type a few letters of your search term.

Some advanced features are tucked away within the new ribbon menus. For example, I like to view the full message headers (previously seen by opening the email and choosing View > Options). It is now hiding behind an innocuous arrow icon.

Attachments can now be viewed in the Preview Pane by clicking on the file name. This may save a step but I found myself forgetting about its presence. The handler for the specific file type, such as PDF, takes a few seconds to open the first time, so it may be quicker to open the file the old way — by double-clicking it.

The improved security features are obvious. For example, a phishing or otherwise dangerous email is highlighted with a pink strip in the Preview pane that warns you not to enable the links and visit the Web site in question. Some are not obvious, for example when you reply to an email that requires content to be downloaded, you now get an option to reply without downloading that content. Previously, you did not get this choice.

Word 2007

Microsoft Word is probably the most used word processor in the world and is easy to use. My children first used it in primary school. Office Word 2007 is mostly a pleasure to use. I like having a running word count when I am writing for a magazine, as it gives me a constant reminder of the target word count.

Academic writers will appreciate the improved Citation Manager, which enables citations to be formatted in several pre-defined styles. Corporate users will like the Building Blocks feature which enables you to assemble and view snippets of boilerplate that you can drag into a new document easily. Comparing two versions of a document is now easier, with the Tri-Pane view. Government users will love the Document Inspector, which shows version information and other content which should be stripped out before public release.

I won’t be using Word as a blog editor, but you can use it with Blogger, Typepad, MSN Spaces, SharePoint, Community Server, and others. SmartArt has had a long-needed overhaul, with some decent artwork that you can use in a corporate context. In general, typography and styles have had a major boost, so your Word 2007 documents will look more appealing than the Arial/Times New Roman fonts that have dominated our documents for many years.

One of the annoyances is to unlearn a bad old menu sequence and learn a bad new sequence. The Header/Footer sequence is my example. It used to be in the unintuitive View menu. Now it is in the Insert menu, not the Page Layout menu, which seems more logical to me. After all, you are only inserting a header or footer just once, but you may need to edit it a few times. I have to use Word 2003 at work, so it is more annoying having to remember two sequences for common tasks.

Excel 2007

Office Excel 2007 has tighter integration with Word, particularly in charts and diagrams, enabling a more consistent look across documents. I often work with large data sets exceeding 64,000 rows, which was the limit in Excel 2003 and earlier. Now I can have a million rows and 16,000 columns.

There are numerous visual and formatting improvements, but two I appreciate a lot is conditional formatting and sorting. If Pivot Tables were a black art to you before, you will find them a breeze now.

InfoPath 2007

You can build meaningful forms with Office InfoPath 2007, namely, forms that can be used by an Office application and not just a printed document. The WYSIWYG, drag-and-drop interface in InfoPath simplifies the visual design and you can attach it to a database that will collect the data. A typical use for this is to place the form in an Outlook email and then mail-merge it with an Access data set, then collect the responses via Outlook into another Access database.

Publisher 2007

Office Publisher 2007 comes with new templates and the usual visual improvements seen across this product suite. I found it very easy to use to create a variety of brochures for print and online use. In particular, attention has been given to brand management, which is important to companies. You can lock in your preferred colours, logo, business information and so on in a Business Information Set, so that your documents have a consistent appearance.

As a lightweight publishing tool, Publisher 2007 has strong support for the rendering of text and images that an office user is likely to produce. You can, for example, change the colour set from RGB to CMYK for print publication because a printer uses cyan, magenta, yellow and black inks, whereas a monitor only needs red, green and blue to generate all colours. The Design Checker is a handy tool that will check a finished document and, for example, point out that a picture does not have enough detail at the chosen size and to find an alternative.

Publisher 2007 can take data from Access so that you can publish a large database-driven document such as a telephone or travel directory with more layout control than you could by using Word. For example, using colour bleeds on pages is very easy to achieve here.

OneNote 2007

I think that OneNote is for disorganised, left-brained people who want everything in one document. They cannot deal with a hundred different items, such as notes, appointments, voice recordings, web clippings and so on, so they put it all in one place. It has so many features and comes with so many user instructions that I will stick to separate files in my own, organised way.

Groove 2007

If several people need to work on some documents, you can do this using Office Groove 2007. When you run it, you can nominate files that you wish to share and you can invite others (who also have a copy of Groove 2007) by email to work on them. They can be managers, participants or guests. No special privilege is needed to do this, effectively giving you a virtual workspace.

Your collaborators can work on your files through an encrypted connection, so you never have to worry about confidential files getting to the wrong email recipient. 28 languages are supported, so your overseas collaborator can view the interface in another language. Groove works with SharePoint, so you can link your Groove workspace to a corporate SharePoint workspace, say, to check out a document into your Groove environment.

If you currently work at home and at the office on separate computers, you won’t need to email the documents back and forth or risk them to a USB drive. Best of all, when you are not connected to a network, you can work on your local copy of a shared document and you can synchronise when next online.

Access 2007

Access is a database manager and is used by thousands as a lightweight alternative to Microsoft’s SQL Server. As a result it tends to be dismissed as being useless for more than 5000 records. I have seen it used for much larger data sets.

I am a novice Access user, in that I use it as a glorified spreadsheet that can handle more than 64,000 rows. I realise that Access 2007 gives me many useful features that I could use.

For people like me, there is a library of pre-coded databases that can be used by most small businesses:

  • Assets
  • Contacts
  • Issues
  • Events
  • Marketing projects
  • Projects
  • Sales Pipeline
  • Tasks
  • Faculty
  • Students

One handy feature is being able to send emails containing a form to be completed by the recipient. This data, when received, can be entered automatically into an Access database. The simpler option is to use an HTML form so that the recipient can use any email client that can handle HTML. The other option requires both ends to have Outlook 2007 and InfoPath 2007. This procedure can collect fresh data or update existing data, so updating customer details or membership records is a perfect use for this feature.

I have come to appreciate Microsoft Windows SharePoint by using it for Melb PC and APCUG volunteer tasks and also at a previous employer. It is a groupware solution that enables many people to share documents, tasks and other information. If you have known the problem of two or more people updating their personal copy of a document and then trying to merge the two, you will like SharePoint, as it handles version control very well. Access 2007 works with a SharePoint installation very well.

Using Access with SharePoint also offers a complete audit trail of document revisions, which is important in workgroups. You can recover accidentally deleted data from a recycle bin, which is something many of us can relate to.

Presence

Not a separate product, but a valuable feature in many Microsoft products is Presence. This enables others to see where you are and what you are doing.

Availability

Office 2007 is sold in most good computer shops and online and current prices are around AU$1000. You can buy cheaper versions with fewer applications or academic versions. For example, the Office Home and Student 2007 edition sells for as little as AU$150. In the middle there is a vast ocean of versions with or without media, with a tablet, OEM editions and so on. I completely forgot that the licence enables us to install a second copy on the owner’s laptop computer, which has been the case for some years.

Conclusion

If you have not updated your copy of Microsoft Office for some versions, this is definitely the time to upgrade.

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