Community management pays off for Big Four banks

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While browsing through my Tweetdeck, I couldn’t help noticing the @NAB search column nearly full of praise from customers and retweeters. Disclosure: I consulted to this division of NAB (i.e. Direct Banking, which includes social media management) until a few months ago and I am still consulting to UBank at a different location.

Bank Twitter stats
Recent Twitter activity from the Big Four banks. (click to enlarge)

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Creating a Google-proof persona

Reading Time: 4 minutes

A persona is a fictitious person that has certain defined attributes. In product marketing, we create personas for major groups of users who will use the product. For example, a word processor’s set of personas might include a high school student, a university student, a generic office worker, a specialist author, a manager, and so on.

In the world of black-hat SEO or spamming, a persona is usually a very shallow person, with no thought given to its creation. Beyond a rather implausible Western name and Gmail address, there is no sophistication, perhaps because the only purpose of that persona is to send once-off spam. Since you can create billions of fake Gmail/Yahoo/Rediffmail accounts without any worry, you can create a new one for each email if you wish. Continue reading

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